Process for Requesting Technology Support

The Sage Oak Technology Department has transitioned to a new Help Desk support system called One to One Plus! Please click on the icon below to sign in using your Sage Oak Google account. If you have any issues or concerns, please email it@sageoak.education.

One-to-One

Frequently Asked Questions

I cannot log in with my Sage Oak Google account. What can I do?

Please email the IT Department at it@sageoak.education.

 I had an existing open help desk ticket in the old system. What happened to my ticket?

All existing tickets open tickets have been re-entered into One to One Plus and assigned to the user who submitted the ticket.

 I can't find an appropriate category that matches my needs. What should I do?

We welcome all suggestions that might help us improve how we can support Sage Oak. Email it@sageoak.education, and let us know how we can help. You can also enter the ticket under any other category, and we will reassign it appropriately.

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